Refunds & delivery

Know how you will receive the app and where to go if something is wrong.

Draft updated September 22, 2026 · Policy version 2026-09-22

Pre-release draft for review. Paid desktop sales are not open. These proposed desktop terms are provided for information and take effect only when the paid release opens.

Purchases are not open yet

No payment is collected by the current storefront, and the interest form is not an order. The policy below is a draft for the paid release.

Proposed refund window

Approved policy draft: request a refund within 14 calendar days of purchase if StillPick is not right for you. No technical fault needs to be demonstrated within that proposed window. This policy will take effect for purchases when the public release opens.

After the voluntary window, mandatory remedies for defective, misdescribed, or otherwise nonconforming digital content still apply where the law requires. Nothing here removes statutory consumer rights.

Requesting a refund

Use the support form with the purchase email and, if available, order number. Do not send payment-card details or your full license key. Stripe Payments is the selected payment processor. NOASTRIX will handle refund requests and initiate approved refunds through Stripe. Live sales are not enabled. StillPick cannot promise the time a bank takes to credit funds. Provider policies may allow refunds beyond StillPick’s voluntary policy.

Digital delivery

The intended delivery is an installer and unique license key made available after successful payment and in the purchase email. Activation is for up to two supported computers. If delivery fails, check the receipt and spam folder and contact support. No physical shipment is involved. Final delivery timing and supported systems will be stated before sales open.

Immediate downloads and withdrawal rights

Where applicable law provides a withdrawal period for digital content, any request to begin delivery immediately and acknowledgment concerning withdrawal rights must be explicit and recorded by checkout, with the required confirmation. We will not treat a pre-ticked box or the mere act of payment as that acknowledgment. This does not remove separate rights for faulty digital content.

Refunded licenses

The planned policy requires stopping use of the refunded license. Deactivation and revocation behavior must be tested before launch, including the limitations of offline activation receipts.